We want you to love your order. If something isn't right, here's how returns work.
30-Day Returns
You have 30 days from the day you receive your order to request a return.
Eligibility
Items should be returned in their original condition, complete with all packaging and contents, along with your receipt or proof of purchase.
Starting a Return
Email us at customercare@thewineopener.ie to request a return. Once it's approved, we'll send you instructions on how and where to send it. We can't accept items sent back without prior approval.
Return postage is the customer's responsibility (except for faulty or incorrect items). Please pack items securely – we recommend a tracked, insured service.
Personalised Items
Personalised and engraved products can't be returned unless they're faulty.
Damaged, Faulty or Incorrect Items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered – including personalised items – email customercare@thewineopener.ie and we'll arrange a repair, replacement or refund, and cover the return postage.
Exchanges
The quickest way to exchange is to return the original item and place a new order for the one you'd like.
Refunds
Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 days. Your bank may take a few extra days to post it.
Delivery Charges
If you return your order within 14 days of receiving it, or if the item is faulty or incorrect, we'll refund the original standard delivery charge. For other returns after 14 days, delivery charges aren't refundable, and if your order qualified for free shipping, €5.99 will be deducted from your refund.
Questions?
Email customercare@thewineopener.ie – we're always happy to help. Thank you for choosing The Wine Opener!
